A few days ago, I purchased a VPS plan (virtual private server) for a fun site I'm making with a college friend. The VPS company has a 7-day moneyback guarantee, which is common since people want to test connection speeds, uptime, reliability.
I was not happy with one aspect, so I asked for my money back. To my surprise, the company started arguing. I am used to US service, and this company is based in the UK, so maybe that is the reason for the different expectations. In the US, you can return shoes to Nordstroms after 3 months without a receipt.
I recall one British friend saying that customer service in America is so fakely sweet that it discomfits her. Is this just a culture difference then? Are the Brits actually happier with their tougher customer service reps?
It seems that China is moving toward the US model. Chinese stores used to be pretty gruff, but in recent times I keep hearing them say, "The customer is God".